Terms and Conditions

Please read these Terms and Conditions ("Agreement", "Terms and Conditions") carefully before using http://www.robertsonsmeats.co.nz ("the Site") operated by Robertson's Meats. ("us", "we", or "our"). This Agreement sets forth the legally binding terms and conditions for your use of the Site at http://www.robertsonsmeats.co.nz

By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.

Refund/Return Policy

If for any reason you have received an incorrect item or your order has not been delivered and you are not happy with your order please contact us at 03 455 4917. You must notify Robertson's Meats via phone within 24 hours of the delivery being made. We may not be able to refund any consumed or disposed of items. It may take up to 2 days to process a credit to your nominated account. Unfortunately we cannot issue a credit if more than 24 hours have passed since the arrival of your order.


If for whatever reason we are unable to supply product you have ordered we will contact you as soon as possible to ask if you would like another product at the same value or issue a credit on the item.

Credit Card payments

Payments are processed through the secure DPS Payment Express system. Any credit card details stored for recurring payments are done so on the DPS System. No credit card information is stored by us.

Payments must be received prior to orders being delivered. If you would like to query the charges to your credit card please phone us or email us at robertson1stinmeats@xtra.co.nz.


Robertson's Meats reserves the right to change prices without notice. All prices are GST inclusive and are displayed and processed in New Zealand Dollars.

Cancellation Policy

Due to meat being a perishable product we are unable to accept cancellations or make amendments on delivery day.

If you wish to make changes to your order you can amend your order up until 8am the day of delivery.

Please contact us at at 03 455 4917 if you wish to cancel an order.

Privacy Policy

Please refer to our Privacy Policy page for further information.

Contact Us

If you have any questions about this Agreement, please contact us at robertson1stinmeats@xtra.co.nz.